Ibis Styles Tokyo Bay

The hotel facilities and amenities are ok, as what you would expect for the price. It’s convenient that they provide a shuttle to and from Disneyland. However, it was such a disappointing end to a fun-filled experience in Disneyland because we could not enter the shuttle for the ride back to the hotel. All the local teenagers just rushed into the bus, leaving the two families with small kids, with luggage and stroller including my family of 3 kids, not able to run and rush, left outside the bus, stranded late at night, during the Feb winter month, without knowing how to get back to our hotel. Shouldn’t priority be given to your hotel guests or any passengers with needs or children? The hotel really should plan properly, or in such a situation, arrange for an extra shuttle to ensure your guests, even more so, foreign guests who are not familiar with the country, get back to the hotel safely. Really disappointed at the civic manners of some of these guests. But more importantly, the bus driver provided us with wrong info as she initially told us there would be an extra bus, but when I asked to confirm again, she said no more bus. Because of that, we gave way to the teenagers. The driver really should’ve taken an empathetic action to give priority to those who need it.